Alox Cloud Support

Website • Hosting • Domain • SEO


A question about your website, hosting, SEO or domain? Our friendly support team is here to help. You can reach us via chat, phone, or mail.

Alox IT HelpDesk

Your trusted PC & Tech assistant


From computer issues to online safety, Alox HelpDesk gives you peace of mind with reliable, remote support you can trust.

Frequent Questions


Find clear answers to common client questions.

Tutorials


Step-by-step guides (videos & screenshots) to help you get things done fast.

Our Codex

Available in English only

Code snippets, plugins, themes and in-depth technical docs for WordPress, Bootstrap, WooCommerce, etc...

Frequently Asked Questions

WordPress & Website

Do you help users that are not Alox & Co clients (maintenance, updates, etc.)?


Yes. We can take care of your website even if it was built or hosted elsewhere. Our team can handle maintenance, updates, and troubleshooting for most WordPress websites.

WordPress & Website

Can I create and edit my own website with Alox & Co?


Yes! With every plan, you can launch a WordPress website in just a few clicks and fully design it using our easy-to-use online editor, Breakdance. No coding required! Simply drag, drop, and customize your site the way you want. Our team also provides training and support to help you get the most out of it.

Support

Do you provide tech support beyond websites?


Yes! With our dedicated Alox HelpDesk service, you get your own team of tech assistants... Like having a group of geeks on call. We can help you fix computer issues, set up software and much more.

WordPress & Website

Do you offer website training?


Yes. We provide one-on-one or team training sessions (online or on-site) so you feel confident managing your website.

WordPress & Website

What if I accidentally break my site?


Don’t worry! If you’re hosted with Alox & Co, we keep daily backups and can restore your site quickly. Our support team is also available to help troubleshoot.

Hosting & Domains

Can you migrate my website to Alox & Co hosting?


Yes. We migrate your website, database, and emails with no downtime. Most migrations are completed within one business day.

Hosting & Domains

Do you register domains?


Yes. We can register and manage domains for you, including renewals and DNS setup.

Hosting & Domains

Is email hosting included?


Yes. All hosting plans include professional email accounts (e.g., info@yourcompany.com), accessible via webmail, Outlook, or mobile apps.

SEO & Marketing

Do you provide SEO support?


Yes. Every site we build follows SEO best practices (fast loading, mobile-friendly, metadata). We also offer ongoing SEO plans for content, backlinks, and analytics.

SEO & Marketing

Can you help with Google Analytics and Search Console?


Yes. We set up tracking tools so you can see how visitors find and use your site, and monitor search performance.

SEO & Marketing

Do you create content as well as websites?


Yes. We can provide copywriting, blog articles, social media content, and translations in English, French, Spanish, Dutch, German and Italian.

Billing & Accounts

How do I pay for hosting or services?


We accept bank transfers, credit cards, and recurring billing for subscriptions. Invoices are managed through our client portal.

Billing & Accounts

Do you offer monthly payment plans?


Yes. For larger projects, we can split payments into milestones or offer monthly retainers for ongoing support.

Billing & Accounts

Where can I find my invoices?


All invoices and contracts are available in your secure client portal. You can log in anytime to download them.

Support

Do you offer ongoing website maintenance?


Yes. We offer care plans that include updates, backups, security monitoring, and performance optimization.

Projects & Process

How long does it take to build a website?


Most websites take 4–8 weeks, depending on size and complexity. Smaller sites can be ready sooner; large custom builds may take longer.

Projects & Process

What makes Alox & Co different?


We combine design, development, SEO, and multilingual communication under one roof. Our focus is on clear communication and building websites that deliver results.

Projects & Process

Do you work with international clients?


Yes. We regularly work with clients across Europe and beyond, and our team communicates in English, French, Spanish, and Dutch.

Alox & Co

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